Frequently Asked Questions

Check most frequently asked questions here. If you still need help then please contact us at

Breast Pumps

There are many benefits of breastfeeding and being able to express breastmilk is made easier by renting a hospital grade double pump. When you are discharged from hospital and no longer have direct access to the hospital pump or are unsure of which personal-use breast pump to purchase, being able to rent a hospital grade double pump ensures your milk supply will continue to grow. Using the Symphony or Platinum pump at home can also make a huge difference if you need extra support initiating your milk supply.

The INITIATE pumping program (exclusive to the Symphony) is designed for all moms who pump during the first few days after birth. It has been proven to help those mothers reach milk production levels equivalent to moms who were able to breastfeed their newborn full time. For many moms who are discharged from hospital the Symphony pump rental can be a life saver for their milk supply. Once the milk supply has been initiated, the Symphony pump also enables you to switch to the MAINTAIN program, which will help to continue building and maintaining your milk supply for as long as you choose to express your breast milk. 

Not every breastfeeding parent will need a breast pump. Breastfeeding is the most natural way to provide the nutrition a baby needs in the first few months to grow and develop. We here at The New Mummy Company promote human milk as the best nutrition for all babies but we support parents no matter how they choose to feed their babies. There are times when babies are unable to feed directly from the breast we offer breast pumps for rent to help deliver mother’s milk to their babies.

Breast pumps are helpful to mothers who are separated from their babies for extended periods of time, such as mothers whose babies are inpatients in hospital or in the NICU. Hospital grade breast pumps are also great for mothers who are returning to work and wish to provide their breast milk for care providers to give to their babies while they are at work.

Pumping your breastmilk can also bring you comfort when your breasts are full or engorged and your baby does not feed from your breast. Sometimes, despite support from healthcare providers and lactation consultants, babies struggle to feed directly from their mother’s breast and choose to express their milk to feed to their babies. 


The rental of the hospital grade Medela Symphony double pump is $105 per month. The hospital grade Ameda Platinum double pump is $105 per month There is a minimum of one month initial rental, after the first month you may extend your rental and keep the pump as long as you wish. If you intend to pump long term, we have a special offer for you where you book 6 months and only pay for 5 months saving you $105! Included in this low rental price is a one time free delivery & free pick up in Toronto & the wider GTA, Kitchener & Waterloo and the Golden Horseshoe. Please note that for any additional deliveries a fee will apply. If you are unsure if we cover your area just give us a call.

Alana will also setup the pump with you and provide invaluable instructions on how to get the best out of the pump. 

With our 6 for 5 special promotional offer unfortunatly we are unable to offer refunds within the 6 month rental period. To allow us to pass on the special one month free we have to commit to the 6 months rental with our suppliers. 

Both our Medela and Ameda hospital grade breast pump rentals require a personal-use pumping kit to use the breast pump.


The Symphony double-pumping kit (also known as a personal pack) includes two PersonalFit Breast Shields in 24mm. All pump parts which come in contact with your breast and breast milk are BPA and phthalate-free for your peace of mind. Unfortunately, other Medela pumps (such as the Pump in Style) do not have all the pieces required to work with the hospital grade rental pump.


The Ameda double pumping kit includes two breast shields in size 25mm, all of the pump parts you need to operate your pump, including two breast shields in size 25mm. Ameda HygieniKit Milk Collection Systems are designed to work specifically with all Ameda Breast Pumps. The Proven Airlock Protection system is designed to prevent milk back-up into the pump tubing, simplifying pump use and care. All Ameda HygieniKit double pump kits are BPA and DEHP-free. 


When we deliver your pump, part of our process is to ensure that you are correctly fitted for the pump. A standard size breast shield will come with the pump at either a 24mm with Medela or 25mm with Ameda. We have larger and smaller sizes available for purchase should you require them. This is to ensure you have maximum comfort and efficiency while using your rental breast pump. 

Renting a hospital-grade breast pump is a cost-effective option when you are unsure of your pumping needs. It is very common for new mothers to include a personal use breast pump on their gift registry, however many of those mothers do not end up needing or using a breast pump. Retail electric double breast pumps can be quite expensive and can range from $300 to $700 each with the hospital grade pumps running into several thousand dollars. Whether you are intending on exclusively pumping or unsure of your pumping needs, it is beneficial to rent a hospital grade double breast pump to ensure optimal milk production for your baby. 

The Symphony double breast pump was developed after extensive clinical-research to maximize a mother’s breast milk production after birth. Many mother’s rent a breast pump when they are unsure which breast pump is right for them. By renting Medela’s top range product, it allows them to decide their pumping needs over time without hindering their milk production.

The Ameda Platinum hospital breast pump has been proven with clinical research to be the most effective breast pump for establishing and maintaining increased milk production for preterm and full term infants. The Platinum breast pump is Ameda’s top-of-the-line product designed for use in hospitals and other clinical settings as well as available for moms to rent and use at home.

We suggest renting a pump to start your pumping journey so that you can pump as frequently as necessary as well as double pumping which will improve your milk supply. Once you have pumped for a few weeks it becomes clear to you as a new mom how often you are pumping per day or per week which in turn helps you decide what breast pump is right for you. If you decide to purchase a retail pump after your rental, we have a variety of breast pumps available for purchase. You can buy your breast pump from us and we will deliver it to you, give you set up and usage instructions when we pick up your rental pump. Please call us to discuss which pump will be most suitable for your needs on our toll-free number 1844 237 4686 or if calling from overseas you can reach us on +1 289 837 4686. 

It often is! Unfortunately, this is not a question we can answer for you and you would have to contact your individual healthcare insurance provider to understand specifically what is covered. Your insurer may require a prescription from your Doctor or healthcare provider to reimburse you for your breast pump.

We have had many families successful in claiming the pump rental on their health care insurance, we can provide invoices and receipts to support your claim. We suggest speaking with your Doctor prior to renting if you need a prescription for your pump rental. 

We deliver and pickup for free within Toronto and the GTA. We cover most of southeast Ontario from Niagara to Oshawa to Orangeville to Guelph & Kitchener/Waterloo. 

If you are located outside of this area please give us a call and we can check. We also have pumps being delivered to Ottawa and Calgary so we can ship to you for a small fee.

Other companies will charge you $20 to deliver and $20 to pickup the pump so this is a significant saving!



When your rental period comes to an end, we will contact you to arrange a pick-up time that suits you. Please note that we require 3 business days to schedule your pick up. We will come to pick up the pump from you and inspect the pump for damage and cleanliness. If the pump is satisfactory, Alana will issue you with a contract summary that marks the end of the rental period.

You will need to be at home for the pump pick up as you will need to sign for the return of the pump on the contract agreement. We appreciate feedback and you will be given the opportunity to tell us about your pump rental and pumping experience once you have returned your pump. 

Using Breast Pumps

The Symphony & Platinum hospital grade breast pumps are safe to rent as they are designed for multi-user use in hospitals, such as in NICUs and on maternity wards. The pumps is designed to be an enclosed system that can be fully cleaned between users. All pump parts that touch your breast and collect your milk are personal to you and designed for individual use, which is why you need to purchase a Symphony or Platinum double-pumping kit when you first rent your pump.

Unlike personal use retail pumps, the Symphony & Platinum breast pump have a closed motor system that ensures bacteria and human body fluids, such as milk, cannot transmit through the pump system. Personal use pumps, such as the Pump in Style and Sonata, are not intended for multiple users or sharing as they have an open motor system which can transmit bacteria and pathogens between users as the motors cannot be cleaned. They are not Health Canada approved for resale or sharing and it is not encouraged to buy personal use pumps second hand online for this reason.

Hospital grade pumps have stronger, more powerful motors that provide a higher level of suction and more efficient pumping. As hospital grade breast pumps are designed for frequent, industrial use in hospitals by multiple users, they come with extended warranties. Most retail breast pumps come with a one-year warranty which is voided if the pump is bought second hand or shared between users.